Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at

Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci

Program Evaluation and Performance Measurement: An Introduction to Practice, Second Edition offers an accessible, practical introduction to program evaluation a

Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or t