Customer Care Excellence
Download or Read eBook Customer Care Excellence PDF written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2008 with total page 288 pages. Available in PDF, EPUB and Kindle.
| Author | : Sarah Cook |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 288 |
| Release | : 2008 |
| ISBN-10 | : 9780749450663 |
| ISBN-13 | : 0749450665 |
| Rating | : 4/5 (63 Downloads) |
Book Synopsis Customer Care Excellence by : Sarah Cook
Book excerpt: Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
