Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of st

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and mic

In Conducting Research Interviews, Catherine Cassell guides you through conceptualizing the interview, preparing for the research interview, conducting the inte

In an era of constrained research budgets, online interviewing opens up immense possibilities: a researcher can literally conduct a global study without ever le

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i