This practical resource helps aspiring leaders demystify the challenges associated with becoming a community college president. Building on existing scholarship

Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and

How can colleges stay relevant in the twenty-first century? Residential colleges are the foundation on which US higher education is based. These institutions po

This book presents leaders and aspiring leaders in community colleges with a theoretical and practical framework for analyzing their leadership styles, and dete

Praise for On Being Presidential "This is the best book I've ever read on being a college president."—Arthur Levine, president, Woodrow Wilson National Fellow